About Us J A Mackay are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
J A Mackay
4 Traill Street Thurso Caithness United Kingdom
Phone: 01847 892811
Making A Purchase
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Shipping And Handling UK MAINLAND
POSTAGE, PACKING & INSURANCE
FOR ANY SIZE ORDER
Delivery Schedule We deliver your order right away. We will normally send your order to you in three business days . We are however quite remote up here in the Highlands and occasionally things may take a little longer. if you have not received your delivery within seven days e-mail us and we resolve your complaint.
If your purchase is to arrive for a deadline please drop us a line and we will do our best to help.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All prices shown on the web include VAT at 20%. No additional charges will be added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee. We guarantee your satisfaction. Should any of the products reach you damaged this should be noted on the documentation held by our courier.
Claims for damages will be dealt with swiftly to ensure satisfaction.
All items should be checked prior to signing the delivery documentation.
J.A. Mackay can not except claims for damages if the courier has not been informed at the point of delivery.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01847 892811 (International +44 01847 892811) or fax us on or write to us at 4 Traill Street Thurso Caithness United Kingdom
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Powered by Actinic Ecommerce Software Shopping Cart Solutions