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About Us About Us J A Mackay are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
J A Mackay
4 Traill Street Thurso Caithness United Kingdom
Phone: 01847 892811
Email: info@getwhisky.com
Making A Purchase Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping And Handling UK MAINLAND


Delivery Schedule Delivery Schedule We deliver your order right away. We will normally send your order to you in three business days . We are however quite remote up here in the Highlands and occasionally things may take a little longer. if you have not received your delivery within seven days e-mail us and we resolve your complaint.
If your purchase is to arrive for a deadline please drop us a line and we will do our best to help.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges All prices shown on the web include VAT at 20%. No additional charges will be added.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Guarantee. We guarantee your satisfaction. Should any of the products reach you damaged this should be noted on the documentation held by our courier.
Claims for damages will be dealt with swiftly to ensure satisfaction.
All items should be checked prior to signing the delivery documentation.
J.A. Mackay can not except claims for damages if the courier has not been informed at the point of delivery.
Reaching Us Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01847 892811 (International +44 01847 892811) or fax us on or write to us at 4 Traill Street Thurso Caithness United Kingdom
Privacy Policy Privacy Policy J A Mackay do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm